When you avail services from Alcodes, your transaction is safe and with conviction we assure you the best commitments. If there is any case that your campaign could not be delivered or delayed due to service down or unavailability, we would happily refund it in your credit wallet . In case of any confusion you can always request on support ticket and we would zestfully initiate the refund process from our end. While sending the request please do keep in mind the following points: Include your registered mobile number only. Send mail from the ID that has been mentioned in your profile. A happy customer is our strength and we make sure that it remains. Hence, we strive constantly to improve our services and keep you satisfied.